Frequently Asked Questions

If you can't find the answer to your question in this section, please call us at 1.800.723.2826 to speak with one of our knowledgeable customer service representatives. You may also send us an email at CustomerService@atco-intl.com.

Invoice or Account Information

How do I check my account balance and account history?
Please contact ATCO at 1.800.723.2826 to speak with a customer service representative.

What if I have questions concerning my invoice?
If you have any questions regarding your invoice, including pricing, a missing or incorrect PO number, or to receive a copy of your invoice, please contact your ATCO sales representative at 1.800.723.2826.

What if I need to obtain a copy of an invoice?
If you need a copy of an invoice sent to you, please email ATCO's customer service department at CustomerService@atco-intl.com.  Please be sure to include the invoice number or your customer name.

Ordering or Product Information

How do I find specific information on a product?
Please refer to the Products Section located on this website where you will find our 16 product categories, as well as a brief description for each of our products. If you need additional information, please contact your ATCO sales representative or a customer service representative at 1.800.723.2826. You may also email ATCO's customer service department at CustomerService@atco-intl.com.

I need to see a material safety data sheet on a product.
Please contact customer service at 1.800.723.2826 or email your request to CustomerService@atco-intl.com and complete the Information Request Form.

I need a price quote on a product.
Only your ATCO sales representative may quote pricing on products.  Please call customer service at 1.800.723.2826 and they will put you in contact with your sales representative, or if you have your sales representative's phone number, you may call him or her directly.

How do I check the delivery status of my order?
To find up-to-date information on an order, please contact your ATCO sales representative or customer service at 1.800.723.2826.

Is there an ATCO sales representative in my area?
Please call customer service at 1.800.723.2826 to locate the ATCO sales representative in your area.

How can I contact my ATCO sales representative?
To contact your ATCO sales representative, please click here at CustomerService@atco-intl.com and complete the Information Request Form or call 1.800.723.2826 to speak with a customer service representative.

Are ATCO products sold in stores?
ATCO products are not sold in stores. They may only be purchased through an ATCO sales representative. Please contact customer service at 1.800.723.2826 to locate a sales representative in your area.

Who can I contact for product-related medical emergencies?
Please call 1.800.255.3924 for product-related medical emergencies only.

Payment Questions

Where do I send payment for products?
Invoice payments should be sent to:

What forms of payment do you accept?
ATCO accepts checks, American Express, Mastercard, Visa and EFT (Electronic Filing Transfer).

If I qualify as a tax-exempt organization, where do I send my certificate?
Tax exemption forms may be obtained through your state's website. Please remember to thoroughly complete the tax exemption form, including the proper authorizing signature and your ATCO account number, when submitting. These forms may be sent to:

ATCO International
Attention: Customer Service
1401 Barclay Circle, SE
Marietta, GA 30060-2925
or fax to 770.422.1822

How can I request a W-9 Taxpayer Identification Number?
You may obtain a generic W-9 form or a Certificate of Insurance by emailing ATCO at CustomerService@atco-intl.com or faxing your request to the attention of customer service at 770.422.1822.

What is ATCO's Federal ID Number?
58-0908634